Terms of Service

Welcome to lulu-at.com ("lulu-at", "we", "our", or "us"), operated by Lululab Inc. (주식회사 룰루랩) ("Company"), a corporation incorporated under the laws of the Republic of Korea.

By accessing or using lulu-at.com and any related services, mobile applications, or features (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

By creating an account or using the Services, you also confirm that you have read, understood, and agreed to our Privacy Policy, which is incorporated into these Terms by reference.

lulu-at is a technology platform that provides AI-powered skin analysis and connects individuals seeking Korean aesthetic medical services with licensed clinics and healthcare providers in the Republic of Korea. The Services include:

• AI-based skin analysis and personalized skin type assessment (LuluTI)
• Discovery of Korean aesthetic clinics and treatments
• Consultation and appointment request facilitation
• Personalized skincare product recommendations
• Educational content about K-beauty and Korean aesthetic medicine

lulu-at is not a licensed medical provider, hospital, clinic, or healthcare institution. The Company does not provide medical advice, diagnoses, or treatment. All medical services are provided solely by the independent licensed clinics and healthcare professionals listed on the platform.

You may use the Services only if:

• You are at least 18 years of age (or the age of majority in your jurisdiction)
• You have the legal capacity to enter into a binding agreement
• You are not barred from receiving services under applicable laws

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

To access certain features, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that contain false or misleading information or that violate these Terms.

The AI skin analysis results reflect algorithmic assessments based on the images and information you provide. Results may be affected by lighting, image quality, device differences, and other factors. Always consult with a licensed dermatologist or qualified healthcare provider regarding any skin condition or before undergoing any aesthetic treatment.

lulu-at does not guarantee the accuracy, completeness, or clinical validity of any skin analysis result. The Company is not liable for any decisions made based on AI-generated results.

lulu-at uses artificial intelligence and machine learning technologies to provide skin analysis services. In compliance with applicable laws and regulatory guidance (including FTC requirements):

• Our skin analysis is performed by an AI/ML system, not a human clinician. Results are algorithmic assessments, not professional medical opinions.
• AI analysis results may contain errors, omissions, or inaccuracies. Individual results may vary significantly based on image quality, lighting, and other factors.
• We continuously improve our AI models using aggregated and de-identified data. We will seek your separate consent before using your identified data for model training.
• AI-generated recommendations for products or treatments are based on pattern matching and statistical models — not clinical judgment.

lulu-at lists information about independent third-party clinics and healthcare providers ("Clinic Partners"). We do not employ, endorse, or guarantee the quality, safety, or outcomes of any Clinic Partner or its services.

When you submit a consultation or appointment request through lulu-at, you are initiating a request to a Clinic Partner. The relationship for any medical services is solely between you and the Clinic Partner. lulu-at is not a party to that relationship and is not liable for any acts, omissions, or outcomes of Clinic Partners.

Clinic information including pricing, availability, and accreditations is provided by Clinic Partners and may change. We encourage you to verify current information directly with the clinic before proceeding.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law
• Upload, post, or transmit any content that is defamatory, obscene, fraudulent, or infringes any third-party rights
• Attempt to gain unauthorized access to any part of the Services, servers, or systems
• Interfere with or disrupt the integrity or performance of the Services
• Use automated tools (bots, scrapers, crawlers) to collect data from the Services without our written consent
• Impersonate any person or entity, or falsely state your affiliation with any person or entity
• Use the Services to send unsolicited communications (spam) or to facilitate phishing
• Reverse engineer, decompile, or disassemble any portion of the Services
• Use the Services for commercial purposes without our prior written consent

By submitting any content through the Services (including profile information, skin photos, reviews, or comments), you grant Lululab Inc. (주식회사 룰루랩) a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, and display such content for the purpose of operating, improving, and promoting the Services.

You represent and warrant that you own or have all necessary rights to the content you submit, and that your content does not violate any third-party rights or applicable law.

We do not claim ownership of your personal skin images. However, we may use de-identified or aggregated data derived from submitted images to improve our AI models, subject to your consent as described in our Privacy Policy.

The Services and all content, features, and functionality thereof — including but not limited to text, graphics, logos, icons, images, audio clips, video, software, and the compilation thereof — are owned by or licensed to Lululab Inc. (주식회사 룰루랩) and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. This license does not include any right to:

• Reproduce, distribute, or publicly display any content
• Modify or create derivative works
• Use any data mining, robots, or similar extraction tools
• Download or copy the Services for the benefit of a competitor

The Services may contain links to third-party websites or services, including Clinic Partner websites and social media platforms. These are provided for convenience only. Lululab Inc. (주식회사 룰루랩) does not control and is not responsible for the content, privacy practices, or terms of any third-party sites.

Your use of third-party services is governed by their respective terms and privacy policies. We encourage you to review them carefully.

We strive to maintain uninterrupted access to the Services but do not guarantee continuous, error-free availability. We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, and without liability to you.

We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on the Services at least 7 days before taking effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

We do not warrant that the Services will be secure, uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information provided through the Services.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LULULAB CO., LTD., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE FULL EXTENT.

You agree to defend, indemnify, and hold harmless Lululab Inc. (주식회사 룰루랩) and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses — including legal fees — arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit through the Services.

You may stop using the Services and request account deletion at any time by contacting us at lululab@lulu-lab.com.

We may suspend or terminate your access to the Services at any time, with or without cause or notice, including if we believe you have violated these Terms. Upon termination, all rights granted to you under these Terms will cease.

Sections 5, 9, 12, 13, 14, and 16 shall survive any termination of these Terms.

These Terms are governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the Seoul Central District Court (서울중앙지방법원) as the court of first instance.

If you are a consumer in a jurisdiction that provides mandatory consumer protection laws, nothing in these Terms shall limit your rights under those laws.

Entire Agreement. These Terms, together with the Privacy Policy and any additional terms you agree to, constitute the entire agreement between you and Lululab Inc. (주식회사 룰루랩) regarding the Services.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Language. These Terms are written in English. In the event of any conflict between the English version and a translation, the English version shall prevail.

If you have any questions about these Terms, please contact us: